Contact Us
Thank you for shopping with Mavelyqo.
If you have questions about our products, orders, shipping, returns, refunds, or other store-related matters, please contact our customer support team.
Customer Support
Email: support@mavelyqo.com
Our typical response time is approximately 1–3 business days.
During weekends, holidays, promotional events, or periods of unusually high inquiry volume, responses may take slightly longer.
Order-Related Questions
If your inquiry relates to an existing order, please include:
- Your full name
- Your order number
- The email address used when placing the order
- A brief description of your question or issue
Providing this information helps us locate your order and assist you more efficiently.
Order Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to change or cancel it.
Damaged, Defective, or Incorrect Items
If you receive an item that appears damaged, defective, or different from what you ordered, please contact us promptly.
To help us review the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
- Photos of the shipping label when necessary
After reviewing the information, our customer support team will provide an appropriate solution.
For assistance, contact: