Shipping Policy
Thank you for shopping with Mavelyqo.
This Shipping Policy explains how we process and deliver orders.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time refers to the time required to prepare an order before shipment and does not include transportation time.
Orders placed during weekends, holidays, promotional periods, or unusually high-volume periods may require additional processing time.
Estimated Delivery Time
After processing, standard delivery generally takes approximately:
7–15 business days
Delivery times are estimates and may vary depending on circumstances including:
- Delivery destination
- Shipping carrier
- Local postal services
- Customs procedures
- Transportation conditions
- Weather
- Public holidays
- Unexpected carrier disruptions
Estimated delivery times are provided for reference and are not guaranteed arrival dates.
Shipping Charges
Any applicable shipping fees will be displayed during checkout before your purchase is completed.
Mavelyqo may occasionally offer free shipping or other shipping promotions subject to the conditions displayed on the website.
Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing a tracking number.
Tracking information may take several days to update after a package has been handed to a carrier.
Temporary gaps or delays in tracking updates do not necessarily mean that a package has stopped moving.
Multiple Shipments
Products in the same order may occasionally be fulfilled separately.
As a result, customers may receive:
- More than one package
- Packages on different days
- Separate tracking numbers
This does not necessarily indicate that any part of the order is missing.
Shipping Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Phone number
- Other required delivery information
If you notice an error after placing an order, contact:
as soon as possible.
We cannot guarantee that shipping information can be changed after fulfillment has started.
Incorrect or Incomplete Addresses
Mavelyqo is not responsible for delivery failures resulting from inaccurate or incomplete information provided by the customer.
If a package is returned or requires reshipment because of an incorrect address or other customer-provided information, additional shipping charges may apply.
Lost Packages
If tracking information suggests that your package may have been lost in transit, please contact:
We will review the available information and, where appropriate, assist with a carrier investigation.
Carrier investigations may require additional processing time.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location
- Asking household members
- Checking with neighbors
- Checking with building reception or management
- Contacting the local delivery carrier
If you are still unable to locate your order, contact us and we will assist where reasonably possible.
Customs, Import Charges, and Local Fees
Some international deliveries may be subject to customs duties, import taxes, handling fees, or other charges imposed by local authorities or service providers.
Where such charges apply and are not already included during checkout, they may be the customer's responsibility.
Customs inspections or clearance procedures may also result in delivery delays.
Delivery Restrictions
Certain products may not be available for delivery to every destination.
If we are unable to fulfill or ship an order, we may contact the customer to arrange an alternative solution or issue an appropriate refund.
Contact Us
For shipping questions, contact: