Refund / Return Policy
At Mavelyqo, we want customers to feel confident when shopping with us.
Please review the following return and refund conditions before placing an order.
30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, an item should generally:
- Be in its original condition
- Be unused beyond what is reasonably necessary to inspect it
- Include original accessories when applicable
- Include original packaging when reasonably possible
- Have valid proof of purchase
Before returning any product, please contact us at:
Please do not send a return before receiving return instructions from our customer support team.
How to Request a Return
To request a return, email support@mavelyqo.com and provide:
- Your order number
- Your name
- The product you wish to return
- The reason for the return
- Photos when relevant
Once your request has been reviewed, we will provide further instructions if the item is eligible for return.
Items That May Not Be Eligible for Return
Certain products may not qualify for return due to hygiene, safety, customization, product condition, or similar reasons.
Examples may include:
- Personalized products
- Custom-made products
- Products that have been substantially used
- Opened hygiene-sensitive products
- Perishable products
- Gift cards
- Products specifically identified as final sale, where permitted
Any mandatory consumer rights that apply to your purchase remain unaffected.
Damaged, Defective, or Incorrect Products
Please inspect your order after receiving it.
If your item arrives damaged, defective, or incorrect, contact us promptly at:
Please include your order number, a description of the issue, and clear photos showing the problem.
After reviewing your request, we may provide an appropriate solution such as:
- Replacement
- Partial refund
- Full refund
- Another reasonable resolution
The appropriate solution will depend on the circumstances of the order.
Change-of-Mind Returns
If you decide you no longer want an eligible product, ordered the wrong item, or changed your mind, you may request a return within the applicable return period.
Customers may be responsible for return shipping costs for change-of-mind returns.
Original shipping fees are generally not refundable unless otherwise required or the issue resulted from an error on our part.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If we determine that an item was damaged, defective, or incorrectly supplied due to an issue on our side, we will provide appropriate return or resolution instructions.
For voluntary returns, customers may be responsible for return shipping costs.
Customers should not return products to an address found on a parcel, shipping label, or website listing unless specifically instructed to do so by our customer support team.
Please contact support@mavelyqo.com first to obtain the correct return instructions.
Refunds
After an eligible return has been received and reviewed, we will notify you of the outcome.
Approved refunds are generally issued to the original payment method.
After we process a refund, it may take approximately 3–10 business days for the funds to appear, depending on your bank, credit card company, or payment provider.
Processing times by financial institutions are outside our control.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to process your cancellation before fulfillment begins.
However, orders that have already entered processing, fulfillment, or shipment may no longer be eligible for cancellation.
If the order cannot be canceled, you may request a return after delivery if the product qualifies under this policy.
Refused or Unclaimed Packages
Customers are responsible for monitoring delivery and providing accurate delivery information.
If a package is returned because it was refused, unclaimed, or could not be delivered due to customer-provided information, additional shipping or handling costs may apply where permitted.
Contact Us
For return or refund assistance, contact: